1. Acceptance of Terms
By engaging Charlene Han Pty Ltd (ABN 32 164 928 417), or by using the website https://charlenehanau.space, you agree to be bound by these Terms of Service. If you do not agree with any part of these terms, you must not engage our services or use this website. These terms apply to all professional business and consulting services we provide, including advisory engagements, strategic planning, operational reviews, and related consulting work.
2. Services and Engagement
Our services are described on the Services page of this website. The specific scope, deliverables, timeline, and fees for any engagement will be set out in a written proposal or service agreement issued to you before work commences. Any work performed outside the agreed scope will be quoted separately and will only proceed with your written approval.
3. Quotes and Fees
Quotes provided by Charlene Han Pty Ltd are valid for 30 days from the date of issue unless otherwise stated in writing. All fees are quoted in Australian dollars (AUD) and are exclusive of GST unless expressly noted. Payment terms will be set out in your proposal or invoice. We reserve the right to suspend or cease work where invoices remain unpaid beyond the agreed terms.
4. Client Responsibilities
To enable us to deliver our services effectively, you agree to provide accurate, complete, and timely information, documentation, and access reasonably required for the engagement. We rely on the information you supply and are not responsible for delays, errors, or omissions arising from incomplete, inaccurate, or late provision of information.
5. Professional Advice
Our consulting services are provided for the benefit of the client named in the engagement. Advice is based on the information available to us at the time of provision and on applicable Australian laws and regulations as they stand. You should seek independent legal, financial, or taxation advice where appropriate, as our services do not constitute licensed financial product advice, legal representation, or audit services.
6. Intellectual Property
All methodologies, frameworks, templates, and materials prepared by Charlene Han Pty Ltd remain our intellectual property unless otherwise agreed in writing. Upon full payment of fees, you receive a licence to use deliverables prepared specifically for your engagement for your own internal business purposes. You may not resell, redistribute, or publish our deliverables without our prior written consent.
7. Confidentiality
We treat all client information as confidential and will not disclose it to third parties except where required by law, where you have consented, or where disclosure is necessary to perform the engagement (for example, engaging sub-consultants under equivalent confidentiality obligations). This obligation survives the completion of the engagement.
8. Privacy
Our collection, use, and handling of personal information is governed by our Privacy Policy. By engaging us or using this website, you consent to the handling of your information as described in that policy.
9. Limitation of Liability
To the maximum extent permitted by law, Charlene Han Pty Ltd is not liable for any indirect, consequential, or incidental loss, including loss of profit, revenue, or business opportunity, arising from the services or from use of this website. Our total liability for any claim arising from an engagement is limited to the fees paid by you for the specific service giving rise to the claim. Nothing in these terms limits liability that cannot be limited under applicable law.
10. Australian Consumer Law
Nothing in these Terms of Service excludes, restricts, or modifies the application of the Australian Consumer Law (as set out in Schedule 2 of the Competition and Consumer Act 2010 (Cth)) or any other statutory guarantees that cannot be excluded. Our services come with guarantees that cannot be excluded under the Australian Consumer Law, including the guarantee that services will be rendered with due care and skill and will be reasonably fit for purpose. Where the Australian Consumer Law applies and we are liable for a failure to comply with a guarantee, our liability may be limited, at our option, to the supplying of the services again or the payment of the cost of having the services supplied again.
11. Force Majeure
We are not liable for any delay or failure to perform our obligations where that delay or failure results from circumstances beyond our reasonable control, including natural disasters, government restrictions, industrial action, or disruptions to essential services.
12. Termination
Either party may terminate an engagement by written notice in accordance with the terms of the applicable service agreement. You remain liable for fees and disbursements for work performed up to the date of termination. Where a termination occurs without cause, we may recover reasonable costs already incurred in reliance on the engagement.
13. Website Content
The content of this website is provided for general information only and does not constitute professional advice or an offer capable of acceptance. While we take reasonable care to keep information accurate and current, we make no warranties about the completeness or currency of website content and may update it at any time without notice.
14. Governing Law
These Terms of Service and any engagement with Charlene Han Pty Ltd are governed by the laws of Victoria, Australia. Both parties submit to the exclusive jurisdiction of the courts of Victoria and the Commonwealth of Australia.
15. Changes to These Terms
We may revise these Terms of Service from time to time. The current version will always be published on this page. Continued engagement of our services after changes are published constitutes acceptance of the revised terms.
16. Contact
Questions, notices, or complaints regarding these terms should be directed to Charlene Han Pty Ltd (ABN 32 164 928 417) by email at ceo@charlenehanau.space. We acknowledge all written correspondence and will respond within a reasonable timeframe.